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Gesondheid

Refund & Dispute Policy

Last updated: April 2026

Free Trial

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All new Gesondheid accounts start with a 30-day free trial. No credit card is required to start your trial. You can upgrade to a paid subscription at any time during or after your trial.

Subscription Pricing

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  • Monthly Plan: R299 per month (billed monthly)
  • Annual Plan: R2,999 per year (save 17%)

Refund Policy

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Monthly Subscriptions

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  • We do not offer refunds for monthly subscriptions once billed.
  • You can cancel at any time and will retain full access until the end of your current billing period.
  • No partial refunds are given for unused days.

Annual Subscriptions

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  • 30-day money-back guarantee for annual plans.
  • Refunds processed within 5 business days if requested within 30 days of purchase.
  • No refunds after 30 days.

Free Trial Period

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  • If you cancel during the free trial, you owe nothing.
  • Your account will revert to limited read-only access at the end of the trial.

How to Cancel

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You can cancel your subscription at any time:

  1. Log into your account at app.gesondheid.co.za
  2. Go to Settings → Subscription
  3. Click Cancel Subscription
  4. Follow the confirmation steps

Your subscription will remain active until the end of the current billing period. You’ll receive a confirmation email.

Billing Disputes

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If you believe you have been incorrectly charged:

  1. Email us at billing@gesondheid.co.za within 30 days of the charge
  2. Include your account email, practice name, and the date of the disputed charge
  3. Describe the reason for the dispute (e.g., double billing, unauthorized charge)

We will investigate and respond within 5 business days. If we determine an error occurred, we will issue a full refund for the original payment method.

Pro-Rated Refunds

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Pro-rated refunds may be considered in exceptional circumstances:

  • Extended service outages (24+ hours affecting patient access)
  • Verified billing errors
  • Technical issues preventing practice management for 7+ days

Contact support@gesondheid.co.za to request consideration. Decisions are at our discretion.

Account Deletion

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When you delete your account:

  • Your subscription is immediately cancelled.
  • No refunds are issued for remaining subscription time.
  • Patient data is retained for 30 days (POPIA compliance) in case you wish to reactivate or export.
  • After 30 days, all personal data is permanently deleted per POPIA requirements. Medical records are archived as required by HPCSA.

Contact

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For billing questions or disputes:

Changes to This Policy

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We may update this policy from time to time. Significant changes will be notified via email at least 14 days before taking effect.